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How can I get closure with Santander?Personal finance and money news, analysis and comment | guardian.co.ukPublished 2010-07-21 12:07:35 I have an eSaver account but I cannot close it I have been trying to close an eSaver account held with Santander since late 2009. First, I wrote and got no response. Phone contact is difficult; no matter when you ring, the message says phone banking is unavailable and you are told to try later. After much persistence, I got through and was told my account would be closed and a cheque would be with me in 14 days. No cheque arrived, so I sent a registered letter in March (I have proof of delivery), but still no response – so back to the phone. I was then informed there was an instruction to close my account, but they could not do this because of a small regular monthly payment into it. I told them to close the account and I would cancel further payments. This was over a month ago and still no cheque. Can you help me, please? JB, Manchester This is a bit of a shambles, and Santander really should have done better. There is no excuse for not answering letters or actioning phone requests and, sadly, this is a common complaint about UK banks. However, as soon as we asked the big cheeses at Santander HQ to look into this, things moved significantly faster. The bank says your account has now been closed and a cheque has been sent out. Extra interest has been added, plus an extra £50 to apologise. We welcome letters but cannot answer individually. Email us at consumerchampions@guardian.co.uk or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number Consumer affairsConsumer rightsguardian.co.uk © Guardian News & Media Limited 2010 | Use of this content is subject to our Terms & Conditions | More Feeds
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